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Build a Continuing Relationship, Workbook 3 (Crisp Retailing Smarts), by Robert Taggart
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In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty.
- Sales Rank: #3876632 in Books
- Brand: Brand: Axzo Press
- Published on: 2006-05-01
- Original language: English
- Number of items: 1
- Dimensions: .30" h x 7.70" w x 9.80" l, .30 pounds
- Binding: Paperback
- 54 pages
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
An excellent resource
By DJK
I purchased this to use as a resource in teaching adults in a vocational training program. The writing is clear and to the point. Delivery was on time and the book is in excellent condition.
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